Leslie’s Pool Stores — Great Customer Service
The pool pump was making quite a bit of noise. I started the replacement process and decided to buy one at Leslie’s to avoid the shipping. I went to the store and provided the information. They had an open box so I took that one. The price was great, more on that later. I did that in April I got around to installing the pump in June. I replaced the pump and started the pump. Trouble — I was not able to get 10-30 PSI across the filter. I started to get concerned that I had not winterized and I had a leak. I happened to look at the pool pump labels and saw that it was 1 HP. I knew I had asked for 1.5 HP. I looked at the receipt and it was for 1 HP. No wonder it was so much less. I put the old noisy pump back on and it all worked but it was noisy. I tried to find parts or someone to replace it, not possible. Seems like they want you to buy a new one. I thought the world was getting greener and we were going to try to fix things instead of make new things. I gave up on the parts although the idea of taking parts from the 1hp and putting them in the 1.5 HP did cross my mind. I went to the Leslie’s store and spoke to one of the employees, who happened to be going into Aerospace, that made me very happy and he suggested I talk to the manager about it. I actually sent email to the customer support line and they were very helpful. The District Manager call me and she arranged for me to replace the pump. I paid the difference in price for .5 more HP and I am going to install it today. I know some of you are wondering about the other pump, I am sure they will honor the full warranty and make the buyer aware that it had been used for about 1 hour. One of the great things about Sears is that they always keep parts for some amount of time, It would be nice if Home Depot and other chains paid more attention to this and used companies that maintained parts. Often you have to buy a new one because they don’t have anyway of getting the part. I guess my time is cheap enough that I can spend time on this kind of stuff and not pay someone. I actually like doing these type of things.I guess I traded 100s LOC for my personal projects and extra LOCs for my employer in order to do the above tasks.